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t: 01625 878 505
If your appointment time becomes inconvenient for you, we are always happy to change it if you provide us with two business days’ notice. This allows us to schedule in a patient who may be in urgent need of our care.
Missed appointments and late cancellations represent a cost to the practice, to you and to other patients who could have been seen in the time set aside for you. Failed appointments can sometimes interfere with dental treatment and create unnecessary scheduling problems for other patients. We strive to accommodate the appointment needs of our patients wherever possible.
We require a minimum of 24 hours’ notice for all cancellations so that we can allocate the time to someone else. For appointments longer than 1 hour we request that you give us as much notice as possible, preferably 48 hours.
There is a fee for dental appointments that are missed or cancelled with less than 24 hours’ notice. The fee is based on 50% of the appointment fee. Any appointments longer than 1 hour cancelled on the day at short notice will incur the full 100% charge of that appointment. Any fees incurred will require settlement before further appointments are made.
Please note that Sundays and bank holidays will not be included in these timeframes so notice to cancel an appointment scheduled for a Monday or the day after a bank holiday must be given no later than the preceding working day (or the day before the preceding working day if the appointment is for more than one hour).
It is understandable that sometimes cancellations cannot be helped due to illness or emergency and we will take all valid circumstances into account.
Our goal in communicating our cancellation and failed to attend policy is to avoid any extra charges being passed on to the patient and to ensure appointments can be allocated effectively.
We thank you for your cooperation and understanding.